Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of personal information we collect through our website www.safenestsuper.com.au or directly from you.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. The information we collect
The types of personal information we may collect from you include:
Your name
Your contact details, including email address and phone number
Information about your business or the services you are interested in
Any other information you provide to us directly through our website, contact forms, or other communication channels.
We may also collect non-personal information, such as IP addresses, browser types, and usage data, through cookies or other analytics tools to improve our website and services.
2. How we collect your personal information
We collect personal information in a few ways:
Directly from you: When you fill out a contact form, send us an email, subscribe to our newsletter, or communicate with us over the phone.
From third parties: We may also receive information from third parties, such as analytics providers, social media platforms, or business partners.
Through our website: We use technology like cookies to collect information about your visit, such as the pages you view, the links you click, and other actions you take on our website.
3. The purposes for which we collect and use your personal information
We collect and use your personal information for the following purposes:
To provide you with our services and information about our services.
To communicate with you and respond to your inquiries.
To process payments for our services.
To improve our services and our website.
For internal administrative, marketing, and research purposes.
To comply with our legal obligations.
4. Disclosure of your personal information
We may disclose your personal information to third parties in accordance with this Policy where you would reasonably expect us to do so, including:
To our third-party service providers, such as IT service providers, website hosts (which may be located overseas, as detailed in Section 5), and professional advisers (e.g., accountants and lawyers).
To government or regulatory authorities as required by law.
To protect our rights, property, or safety, or that of our customers or the public.
5. Overseas Disclosure of Personal Information
Data Storage Location: Our website is hosted by our website provider, Hostinger. As Hostinger does not operate a data centre in Australia, the personal information collected through our website (including your name, email, and phone number) is likely to be stored on servers located overseas, in locations such as USA, South America, Europe, and Asia.
Consent and Liability: By providing your personal information to us, you understand and expressly consent to the disclosure of your personal information to this overseas recipient for the purpose of website hosting and data storage. You acknowledge that by consenting to this disclosure, Australian Privacy Principle 8.1 will not apply, and we will not be accountable under the Privacy Act 1988 (Cth) for any acts or practices of the overseas recipient that may breach the Australian Privacy Principles. We do, however, take reasonable steps to ensure that our hosting provider handles your information in a manner consistent with the Australian Privacy Principles.
6. How we protect your personal information
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification, or disclosure. We use a combination of physical, administrative, and technological security measures to protect your data.
We employ firewalls and the most up to date anti-virus and anti-malware software to ensure no one can access or corrupt our databases and files.
7. Access to and correction of your personal information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. If you would like to do so, please contact us using the details below. We may need to verify your identity before providing access or making corrections.
8. Complaints about a privacy breach
If you believe that we have breached the Australian Privacy Principles or a registered APP code, please contact us using the details below. We will investigate your complaint and will respond to you as soon as possible.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
For any questions or concerns regarding our Privacy Policy or our handling of your personal information, please contact our Privacy Officer at info@safenestsuper.com.au.